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Privacy Policy

Effective Date: May 1, 2025

Introduction

This Privacy Policy explains how mCartify ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you access or use our SaaS-based e-commerce platform, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, payment details, etc.
  • Business Information: Store name, branding assets, business categories, etc.
  • Technical Information: IP address, device type, browser, access times, and usage data.
  • Communication: Any messages, feedback, or support queries you send to us.

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services.
  • Personalize your store and experience.
  • Process payments and billing.
  • Communicate with you about your account, product updates, and support.
  • Ensure security and prevent fraud.

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Third-party service providers (e.g., payment gateways, hosting partners).
  • Legal authorities when required by law.
  • Affiliates and subsidiaries under the same ownership.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and support features like session management and preferences.

5. Data Retention

We retain your information as long as your account is active or as needed for legal or business purposes. Upon request, we will delete your personal data unless required to retain it.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

  • Access and update your personal data.
  • Request data deletion or portability.
  • Withdraw consent for processing (where applicable).
  • File complaints with relevant data protection authorities.

8. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or platform notices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

  • Email: support@mcartify.com
  • Phone: +91-9014793487
  • Address: Hyderabad, Telangana, India